Mutation Nursery

How can we help?

Most answers are below. If yours isn’t, write to us; a real person who worked on the game will read it.

Email support

support@avaloneco.in
  • Your phone model and Android version
  • The game version (Settings, at the bottom)
  • What happened, and what you expected
  • For purchases: the order number (starts with GPA.)

Frequently asked

Questions players ask.

My progress disappeared. Can you get it back?

Your garden is saved on your phone, not on our servers, so we can’t restore it ourselves. The game saves every few seconds and whenever you leave it, and keeps a backup copy of the last save in case one gets damaged.

If Android backup was switched on, reinstalling the game while signed in to the same Google account usually brings your last backup back. Clearing the game’s storage or uninstalling without a backup deletes the progress for good.

How do I restore my purchases?

One-time purchases (Remove Ads, Starter Pack, Night Watchman, VIP Greenhouse) are restored automatically when the game starts. You can also open the Shop and tap Restore Purchases. Make sure you’re signed in to the Google account you bought them with.

I paid but didn’t get my item.

Close the game completely, make sure you’re online and open it again: the game finishes any purchase Google Play has confirmed. If it still hasn’t arrived, email us with the order number from your Google Play receipt (it starts with GPA.).

How do I get a refund?

Google Play handles refunds. In the Play Store app, tap your profile picture → Payments & subscriptions → Budget & history, choose the order and request a refund. If that doesn’t work, email us with the order number and we’ll help.

How do I change my ad consent or turn off personalised ads?

Where the law requires consent (such as the EEA, the UK and Switzerland), open the game’s Settings and tap Privacy. On any Android phone you can also reset or delete your advertising ID in the phone’s settings (usually Settings → Privacy → Ads, or Settings → Google → Ads).

Can I get rid of ads?

Rewarded ads only play when you choose to watch one. The one-time Remove Ads purchase in the Shop turns off the short in-between ads. VIP Greenhouse includes it too.

How do I turn off notifications, sound or vibration?

Open the game’s Settings: Music, Sound, Vibration and Alerts (notifications) each have their own switch. You can also turn notifications off for the game in Android settings.

Which phones can play it?

Android phones and tablets running Android 8.0 or later with a 64-bit (ARM64) processor, which covers nearly every phone sold since 2017.

Delete your data

Mutation Nursery has no account and we don’t keep a copy of your game, so you are in control of everything:

  1. Game progress and purchases record on the phone: uninstall the game, or go to Android Settings → Apps → Mutation Nursery → Storage → Clear storage.
  2. Android backup copy: open the Google One app or one.google.com → Storage → Device backup, and delete the backup, or turn off backup for the game.
  3. Advertising ID: in your phone’s settings, open Privacy → Ads (or Google → Ads) and delete or reset your advertising ID.
  4. Purchase history: this is part of your Google account and managed by Google Play.
  5. Emails you sent us: email support@avaloneco.in and we’ll delete them.

Details are in our privacy policy.

Report a bug

Thank you, honestly. Email support@avaloneco.in with your phone model, Android version, the game version (shown at the bottom of Settings) and what you were doing when it happened. A screenshot or short screen recording helps a lot.